DbManager FAQs - For additional help please see  Movie.
Q. I do not have a Serial Number to install DbManager
Q. I have made my configuration changes and saved them, but the Patapsco device is still not working. How do I make the changes take effect?
Q. I have selected the right COM port which I'm using on my PC to connect to my Patapsco device, but I still cannot connect.
Q. When I try to connect, Dbmgr says "Logging into Device on COM "X": at Baud Rate 19200" and cycles through the baud rates. Why?
Q. I don't have my DbManager install disk. Is there another way I can get the application?
Q. I only have one Device node on my map window, but I have multiple PacketBand devices. How can I add more nodes?
Q. Where can I locate the manual & other useful information?
Q. What cables do I need for this device?
Q. The firmware on my Patapsco unit is out of date. Can I have the latest firmware?
Q. I have connected to the device, but only have limited options. Most have been greyed out, why?
Q. I do not have a Serial Number to install DbManager
DbManager will run in 'Lite' mode if no serial number is used. Lite mode allows access to most settings on Patapsco units, but does not support multi-user/workstation functionality and does not allow configuration of a network map to monitor many devices. Please consult Patapsco for information on purchasing a low-cost full multi-user/workstation/node version of DbManager which provides additional features and capabilities over the DbLite version. A Comparison Chart is available. Back to top
Q. I have made my configuration changes and saved them, but the Patapsco device is still not working. How do I make the changes take effect?
Changes to configuration must be uploaded to a unit in order to come into effect. While the 'Connected to Device' window is selected, go to File - Upload and wait for the progress bar to complete. Back to top
Q. I have selected the right COM port which I'm using on my PC to connect to my Patapsco device, but I still cannot connect.
Have you been using any other applications which use the COM port? Even if these applications have been closed down, sometimes they do not disconnect from the COM port correctly. Try rebooting the PC to terminate the COM port connections. Back to top
Q. When I try to connect, Dbmgr says "Logging into Device on COM "X": at Baud Rate 19200" and cycles through the baud rates. Why? Back to top
Patapsco units can be set for a number of different baud rates. Dbmgr will cycle through them when it tries to connect to a unit, in case the Dbmgr setting and the setting on the Patapsco unit are different. If Dbmgr cycles through all of the baud rates and is still not able to connect, this indicates a COM port connection problem. This feature can be turned off in View/ Properties/Terminal/Auto-adjust . Back to top
Q. I don't have my DbManager install disk. Is there another way I can get the application?
The basic version of DbManager is available for download from the Patapsco web site once you Register. Back to top
Q. I only have one Device node on my map window, but I have multiple PacketBand devices. How can I add more nodes?
DbManager Lite only allows a single node for connection to devices. A list of IP addresses can be configured in DbManager and switched between using the single node. Alternatively, a full DbManager licence can be purchased, which will allow a set number of nodes to be added. Please contact Patapsco for details or download the DbManager Comparison Chart. Back to top
Q. Where can I locate the Manual, Quick Start Guide & other useful information?
All documentation required can be located on the install CD shipped with the equipment. Also, the full CD image can be downloaded from the Patapsco web site. Back to top
Q. What cables do I need for this device?
All cable specifications can be located in the manual section "Connections and Cabling". Back to top
Q. The firmware on my Patapsco unit is out of date. Can I have the latest firmware?
Firmware support for products and DbManager can be purchased with Patapsco units, or can be bought as an upgrade. One-off code updates can also be purchased if required. Please contact Patapsco to check if your unit is eligible for a firmware update. Back to top
Q. I have connected to the device, but only have limited options. Most have been greyed out, why?
DbManager can operate in two different modes, "Starter" and "Expert". A prompt asking whether Starter or Expert mode is required is displayed when DbManager starts up, or the option can also be located on the toolbar (View/Properties/Device Configuring ). Starter configuration allows access to the basic configuration settings on a device, while Expert allows access to all the available options.Back to top
Should you be unable to find the answer you seek, or are having difficulties, please contact us referencing any Support Agreement. |
