The following are just a few excerpts from emails and letters received by customers.
Not only are Patapsco products of high quality, the management and diagnostic tools all prove invaluable in the “real world” and our support is exceptional.
You can be confident in our products and our commitment and support of both our platforms and of our customers |
" ...Yes, the Liberator is in and working fine.
After a few setup questions, dealt with superbly by your support team, it
is doing exactly what we required it to do.
Mit freundlichen Grüßen / with kind regards, IT Support , Bank in London
"
...Thanks for all your help and advice. It's been a pleasure to talk to you
and your colleagues, so nice to find a company with such a professional
attitude towards customer service.
David"
“ … Thanks again for you prompt assistance and guidance. You've just got yourself another satisfied customer.” VP, Information Technology for an aircraft leasing company, Ireland.
“ …works without problems. Easy to setup, easy to use. I'm sure it was the right decision to buy this little neat device. Always recommend it to colleagues and PBX guys I meet.“ Systems Integrator, Austria
„ ... I was pleasantly surprised to see how easy it was to set up and we could get it operational in a matter of minutes…..” Operations Manager for specialist parking and fleet management services, Ireland
“ … I'd like to pass on my sincere thanks to Mr X and Mr Y. They have been helping me to set up a couple of PacketBand boxes that we are trying to use over the internet over a satellite link. They have both been extremely helpful and very professional, especially Mr X who has been invaluable in a challenging situation. Within a week we have made more progress on this project than previously, and that is in no small way thanks to X and Y … It has been a pleasure working with them, and I look forward to working with them again in the near future” Project leader, MOD Research agency, UK
“ … we are very happy with the Patapsco Simulator. It's a good tool to solve configuration problems about router and dial-on-demand backup lines.” Telecom Systems Engineer for company sourcing IT and bank back office services to banks, Switzerland
“ … Like all dealings with your company this is just another example of what a good, friendly and positively wonderful service that I have found. Much obliged and mucho kudos to you all.” IT Support Supervisor, provider of defence and security technology-based solutions and services, UK
“ … Thanks for your help, I think I speak for everyone involved over here that you have gone a great deal out of your way to provide this service for us and I truly appreciate it.” Systems Engineer defence and aerospace systems supplier, US
“ … The units were used 24/7 between Osaka and London for the duration of the World Athletics Championships and performed flawlessly. Please pass on my thanks to Mr X and Mr Y for their help in getting the system set up, everybody was suitably impressed.” television sound supervisor & designer specialising in Outside Broadcasts, UK
“ … Thanks so much for the best support I've ever experienced from a supplier.” Senior Datacom Engineer for company designing and developing embedded products for Telco market, Canada.
“ … Cheers to whoever it was that talked me through the config of our two PacketBands yesterday - top stuff, it's working a treat...” Senior Network Analyst, NHS Trust, UK |
