| Patapsco offer fantastic support to all customers and this is clearly recognised by our existing clients. For a small charge at the time of order, a Telephone Support and Software update contract is purchased; this can be annual, for 2 or 3 years or for the "Life-Time" of the equipment. When you need to call Patapsco you will not be held in any queues nor will your call be diverted to a call centre. You will speak directly to a member of our Support Team, all of whom have over 6 years experience with all Patapsco products and the associated datacoms and telecoms environments and applications in which they are used. |
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You will normally be able to speak to the same person until your issue is resolved.
Our Support offerings and Price PDF can be downloaded, as can the Terms and Conditions. We also have information on our FAQ area. |
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| If you do not have a current support contract but would like to look at this area, please do contact sales@patapsco.co.uk for a quote. |
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| As most of you will know we offer two versions of our Manager software; the DbLite and the full version of our DbManager. See here for the differences. The most common question we get asked is for the Serial Number when installing the DbManager - please leave this field blank unless you have a full version of the DbManager software - DbLite does not require a Serial Number. |
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| We do not have a downloadable version of either of our DbManager software versions on the website as the version of Manager needs to be compatible with the version of code running on the hardware platform. The software is available on request and free of charge, together with all current updates and features, to customers with a current Support Contract. |
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| Please contact sales@patapsco.co.uk if you would like a quotation for this service. |
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| If you just wish to re-download the version you purchased, please email support@patapsco.co.uk with the serial number of your equipment and a member of the support team with normally respond within 4 hours (48 if you do not have a Support Contract). |
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| On the opposite column you will find links to our current Release Notes, Quick Start Guides and FAQs. |
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| Patapsco also offer additional Service and Support contracts which can be viewed here. |
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As well our Support contracts we also have available tailored training courses for up to 6 attendees at our offices in Passfield or indeed at your own premises. Please contact sales@patapsco.co.uk
if you would like a quotation. |
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| We also offer Professional Services, so if you need help and advice in the technology areas in which we specialise, or those "adjacent" or associated with it such as synchronisation, our detailed and long-standing expertise is available to you. |
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| A few customer support comments:- |
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From: Ian Douglas (BAA)
Subject: Fw: E1 MediaBand Fiber Media Converter
Importance: High
Thanks Paul,
Great news.
Thanks for all your help and advice. It's been a pleasure to talk to you
and your colleagues, so nice to find a company with such a professional
attitude towards customer service.
Ian |
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From: Tighe, Frank (Parabis)
Sent: 30 March 2010 11:26
To: Jacky Strawbridge
Subject: RE: Liberator "S"
Thanks Jacky.
The unit is excellent. Does exactly what we needed it to do and the support I’ve had setting it up has also been great.
Thanks you for your help
Regards Frank Tighe
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-----Original Message-----
From: andy howard
Sent: 26 February 2010 13:05
To: Jacky Strawbridge
Subject: Re: Patapsco kit
Hi Jacky,
All implemented , works a treat - no problems at all , we hooked up two polycom vc systems + our existing cisco voice gateway to one of our existing BT bearers - docs a big help specifically the section describing the isdn setup for bundled isdn bri's for VC systems.
Andy.
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